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Frequently Asked Questions (FAQ)

Useful information for you and your child
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CENTER PROGRAMMES

List of Information

Fee cycle

Fees are paid per module. Our school has our own calendar with 12 modules per year. Each module consists of 4 weeks.

Fee payment

Fee payments can be made through online bank transfer, credit card and e-wallet payments only. We do not accept cash. If you wish to pay by cash, please pay directly into our bank account at public bank ATMs.

School calendar and dates

KL Calendar [Click here to get the calendar]

Penang Calendar [Click here to get the calendar]

Replacement classes

We will provide up to 4 replacement classes per module only (for both the basic and enhanced programme). If a student is absent for a replacement class, no additional replacement sessions or refunds will be offered.  

China primary and prep programme: 

  • If no group classes are available for replacement, a 40 minute online one to one session will be provided as a replacement instead.
  • Replacements should be made within the same week that the student is unable to attend.
Illness, last minute cancellations

Any class cancellations must be made before 9am of the day of the class. We will be unable to arrange any replacements for requests made after 9am on the day of the cancelled class.

Public holidays

Replacements for public holidays are included, as long as the number of replacement classes does not exceed 4 per module.

Class arrangements

Classes must be arranged and confirmed before the module starts.

Refunds

Refunds are not provided once the module has started.

Sibling discounts

We provide a 10% sibling discount for all the siblings who are enrolled together.
Only one type of discount is applicable at any one time.
Discounts are not provided for fees that have already been paid.

Prepayment discounts

3% discount off the programme fee for paying 3 modules in advance.
6% discount off the programme fee for paying 6 modules in advance.
Only one type of discount is applicable at any one time.
Discounts are not provided for fees that have already been paid.

School Holidays, Illness and Replacement Classes
Replacement classes are available with a minimum of two hours notice. For one-to-one private classes, it will be rescheduled subject to teacher availability. For group classes, students are welcome to join another existing group class for replacement, subject to availability and within the program stipulated expiry period. If you miss a replacement class, we do not offer another replacement.
Replacement classes are available for continuing students, students who are on notice to stop class need to finish all replacement classes by the end of the current month.
Public Holidays
We observe some Malaysian public holidays and do not charge you for these holidays. We will arrange for a replacement class.
Fees
- Registration fees: This is one-off fee for all new students
- Material fees: These fees are inclusive of all materials for the program and reading app (does not include outstation postage fee). Material fees are pro-rated quarterly and paid upon registration.
- Programme fees: These fees are paid monthly prior to the start of the month and may be pro-rated to half month.
- Fees paid are strictly non-refundable.
Teachers
We maintain the same teacher(s) to teach your child. All our teachers are handpicked and undergo training as well as supervision to ensure quality. While all the teachers are good, you may get attached to one particular teacher, due to familiarity. Do not let this dissuade you from being open to other teachers should the need arise to change teachers.
Privacy
Classes will be recorded from time to time for quality monitoring and training purposes. The center is under 24 hours surveillance for security purposes.

Drop Us a Message

    Happy Kids and Parents

    우리 아이가 잘 적응할 수 있도록 도와주신 원장님과 아리따운 선생님들께 먼저 감사드립니다. 새롭게 단장한 모습이 너무 마음에 들고 중국어를 더 쉽고 재밌게 배울 수 있는 모든 어린이들의 배움터로 발돋움할 수 있기를 기원합니다.

    Park Sun Hee South Korea

    彦妤 had no interest in Mandarin language until she joined Busy Bees about 2 years ago. The programmes structures have impressively drawn her interest toward Mandarin language. My daughter progressed very well in speaking and reading in Mandarin. thumbs up Busy Bees.

    Jane Yan Wei Malaysia

    We are loving the programme and the teachers are super duper supportive. And cant wait for the next class. It is so nice to be able to learn new language and it is super fun.

    Jin Kazuha Japan
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